Accessibility Statement

Declaration on accessibility

The Federal Chancellery strives to make its websites accessible in accordance with the Web Accessibility Act (German: Web-Zugänglichkeits-Gesetz (WZG) idgF) to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on barrier-free access to the websites and mobile applications of public sector bodies (German: Richtlinie (EU) 2016/2102) (Official Journal L 327, 2.12.2016, p. 1).

This accessibility statement applies to the website

Status of compatibility with the requirements

This website is partially compliant with compliance level AA of the "Web Content Accessibility Guidelines - WCAG 2.1" respectively with the applicable European Standard EN 301 549 V3.2.1 (2021-03) due to the non-compliance(s).

Non-accessible content

The content listed below is non-accessible for the following reason(s):

(a) non-compliance with the WZG

Dynamic Content - Counseling Center (Search): Searching for counseling centers and filtering the results immediately returns the search results on the Counseling Centers page. However, the keyboard focus is then at the beginning of the page or in the filter area. Screen reader users can access the search result area directly via the heading "(number) counseling centers in (state/city)" (h2).

Dynamic Content - Filter Topic Page: Selecting a filter immediately changes how topics are displayed. However, the keyboard focus is then at the beginning of the page. Screen reader users can directly reach the modified area via the "Topics" (h1) heading, the filter block via the "Filter by topics" heading.

Some buttons and side areas are not described or labeled in the document language and are not provided with the respective language code. Some texts in other languages ​​are not provided with the language code. This violates WCAG Success Criterion 3.1.2 (language of parts). These texts will be revised shortly.

The German-language contents of the advice centers on the English website ​​are not provided with the language code. This violates WCAG Success Criterion 3.1.2 (language of parts).

Some content is not coded according to its structure (enumerations, lists, heading structure). Thus, the WCAG success criterion 1.3.1 (information and relationships) is not met. Some pages still contain headings with incorrect outline levels (h4). These pages will be revised shortly.

Content outside landmarks: The visually hidden page heading (h1) on the search results page (counseling centers) is coded outside the content block (main). The link to the English version of the website can be reached directly after the "Page areas" block.

The homepage contains 6 photos in the carousel after the page heading (h1), these images are automatically displayed alternately at a longer interval. Screen reader users do not receive any information about this changed content.

Some PDF documents and Office documents are not accessible. For example, PDF documents are not tagged, so screen reader users cannot, or only insufficiently, capture and use them. Thus, WCAG success criterion 4.1.2 (name, role, value) is not met. For new documents, we make every effort to make them barrier-free according to WCAG 2.1 and PDF/UA-compliant before publication.

(b) disproportionate burden

The interactive map (counseling centers), as an alternative representation of the search results for counseling centers, is not accessible and is hidden for screen reader users.

(c) the content is not within the scope of the applicable legislation

Content from third parties, over which the Federal Chancellery has no control, are exempt from Directive (EU) 2016/2102. No statement can be made regarding the compatibility of this third-party content with accessibility regulations.

Creation of this accessibility statement

This statement was prepared on 30 June 2022.

The assessment of the website's compliance with the WZG to implement the requirements of Directive (EU) 2016/2102 was carried out in the form of a self-test according to WCAG 2.1 at compliance level AA. The home page, the topic overview page and a topic page, the search for counseling centers and the search result as well as a detail page of a counseling center were randomly checked. The mobile version has not been explicitly tested so far.

Feedback and contact details

The offers and services on this website are constantly being improved, exchanged and expanded. In doing so, usability and accessibility are of great concern to us.

If you notice barriers that prevent you from using our website - problems that are not described in this statement, deficiencies in terms of compliance with accessibility requirements - please let us know by e-mail.

We will review your request and contact you as soon as possible.

Please send all messages and suggestions to us at with the subject "Reporting a barrier in the website". Please describe the problem and provide us with the URL(s) of the affected website or document.


Federal Chancellery of Austria
Department I/12/b Federal Chancellery Websites

Enforcement procedure

In the event of unsatisfactory responses from the above contact option, you can contact the Austrian Research Promotion Agency with limited liability (FFG) by means of a complaint. The FFG accepts complaints electronically via the contact form.

German contact form of the complaints-office: Kontaktformular der Beschwerdestelle

The complaints are examined by the FFG to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with the accessibility requirements, by the federal government or an institution attributable to it.

If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies at hand.

Further information on the complaints-procedure in German: Weitere Informationen zum Beschwerdeverfahren

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